Refund policy

Return & Refund Policy

Thank you for shopping with Kenzie Made Creations! Each item is handmade with care, and I want you to be happy with your purchase.

Returns & Exchanges
Due to the handmade nature of my products, all sales are final. I do not accept returns or exchanges for change of mind, incorrect item selection, or other buyer-related reasons.

Custom & Personalized Orders
Custom or personalized items cannot be returned, exchanged, or refunded.

Damaged or Incorrect Items
If your order arrives damaged or you receive the wrong item, please contact me within 3 days of delivery. Please include your order number and clear photos of the item and packaging so I can review the issue.

If the item is confirmed to be damaged or incorrect, I will work with you to provide an appropriate replacement or refund.

Handmade Items
Because each product is handmade, slight variations may occur. These small differences are part of what makes each item unique and are not considered defects.

Cancellations
Orders may only be canceled if work on the order has not yet begun. Once an order has entered production or preparation, it cannot be canceled.

Shipping Issues
Kenzie Made Creations is not responsible for delays caused by the shipping carrier. If your package is marked as delivered but you cannot locate it, please contact the shipping carrier first for assistance.

If your package arrives damaged, please keep the item and all original packaging until the issue has been resolved.

Contact
If there is a problem with your order, please contact Kenzie Made Creations through the contact form on our website or by email at kenziemadecreations@gmail.com.

I will do my best to help resolve any issues with your order.