Shipping policy
Yes — for the Shipping Policy, I’d make it fit what you’re actually selling: handmade tumblers, decals, and other handmade items. I’d also avoid promising an exact processing time unless you know you can consistently meet it.
You can paste this directly into Shopify:
Shipping Policy
Thank you for shopping with Kenzie Made Creations! Each order is carefully prepared and packaged before being shipped.
Processing Times
Because many of our products are handmade, processing times may vary by item. Please refer to the individual product listing for current processing information.
Orders are processed on business days, excluding weekends and holidays.
Shipping Rates
Shipping costs are calculated at checkout based on the items in your order, package size, shipping destination, and available shipping method.
Shipping & Delivery
Once your order has been shipped, you will receive a shipping confirmation with tracking information when available.
Estimated delivery dates provided by the shipping carrier are estimates and are not guaranteed. Kenzie Made Creations is not responsible for carrier delays, weather delays, or other circumstances outside of our control.
Shipping Address
Please double-check your shipping address before placing your order.
Customers are responsible for providing a complete and accurate shipping address. If an order is returned due to an incorrect or incomplete address, additional shipping charges may apply before the order can be resent.
If you notice an error in your shipping address after ordering, please contact us as soon as possible. Address changes cannot be guaranteed once an order has been processed or shipped.
Lost or Missing Packages
If tracking shows that your package is still in transit beyond the expected delivery window, please contact the shipping carrier for additional information.
If tracking shows your package as delivered but you cannot locate it, please check around your property, with household members or neighbors, and contact the shipping carrier.
If you still need assistance, contact Kenzie Made Creations and we will do our best to help.
Damaged Orders
If your order arrives damaged, please contact us within 3 days of delivery and include your order number along with clear photos of the damaged item and packaging.
Please keep the damaged product and original packaging while the issue is being reviewed.
Decal Orders
Decals may be packaged differently from larger products such as tumblers. Shipping method and tracking availability may vary depending on the shipping option selected at checkout.
Multiple Items
When possible, multiple items purchased in the same order may be shipped together. In some circumstances, items may be shipped separately.
Contact Us
If you have questions about your shipment, please contact:
Kenzie Made Creations
kenziemadecreations@gmail.com